The European Consumer Centres Network 2023
The European Commission has proposed new measures to improve Alternative Dispute Resolution (ADR) in the digital market and to designate European Consumer Centres (ECCs) as ADR contact points. In a joint statement, the ECC-Net said: ECCs are experienced, well-established and trusted, having helped consumers with cross-border disputes for almost 20 years. They are already ADR contact points or coordinators in most Member States and have good cooperation with national ADR bodies. The ECCs welcome the proposal and are ready to provide more tailored assistance to consumers and traders. They suggest that the activities as ADR contact points should be fully integrated into the functioning and budget of the ECCs.